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Faqs

Cómo Utilizar Oxgemelos.com

www.oxgemelos.com es una pagina Web B2B de venta al por mayor de gemelos para camisas, corbatas, tirantes, accesorios y complementos de moda masculina, con acceso restringido a los usuarios registrados.

El acceso al sitio es exclusivo para tiendas, comerciantes, mayoristas, distribuidores. No se permite el acceso a particulares.

Para poder acceder al sitio www.oxgemelos.com tiene que registrarse, cumplimentando todos los campos del formulario de registro.

Una vez efectuado el registro, tendrá que esperar la aprobación de su acceso que puede tardar hasta 2 días hábiles.

Una vez obtenida la autorización de acceso al sitio, podrá ver el catalogo de productos, los precios y la disponibilidad de los mismos.

Las claves de acceso serán las mismas para volver a acceder al sitio.

How to buy:

1. Chose a product

Once you have chosen the product you want to buy, click on “add to the shopping cart”. In the next page you will be able to keep on buying or place your order. If you want to finalize, click on “buy”. Then, you only need to follow the next steps of the buying process.

2. LOGIN. Introduce your e-mail and password and click on "Enter".

In case you are not yet registered, just do it now clicking on "New user's registration". You just need to complete all your data and click on "Continue". To confirm the registration process, just go to your e-mail account (the one you provided while registering) and click on the link in the e-mail we sent you. You will be automatically re-sent to our web page where you will see a confirmation message of the registration process. Click again on "Buy" to continue with the buying process.

3. Check your order

Check the products' details in your order. In case you have a discount code, it's now the time to introduce it.Go to the next step clicking on “Buy-next step”.

4. Check the delivery address

Check that the delivery data that you provided while registering are correct. In case you wish the delivery to be made in a different address or to a different person other than yourself, correct it.
br/> In case you need an invoice, please tick the "Do you need an invoice?" question and introduce all your data in case the address where you wish to receive the invoice is different from the delivery address. If the address is the same, just click on "use shipping details".
br/> Click on "Buy-Next step"

5. Special packaging

In case you wish your order to be delivered wrapped as a gift, click on "Add to the shopping cart" (you can also include a greeting card, just click on the link "Add a greeting card" and personalize your message here adding the sender name and the address).

Click on "Buy-Next step".

Frequently asked questions

Which benefits do I get for registering?

Once you register, you do not need to introduce your data ever again while buying at Sologemelos.com. Furthermore, we will inform you about our exclusive offers, special discounts and many other interesting opportunities.

How do I register?

It's very easy, just click on “new user's registration” once you have chosen the products you want to buy, and introduce the required data.

Forgot my password. What can I do?

In case you forgot your password, just click on “forgot your password?”, and you will receive an e-mail with the new password.

Once registered, how can I modify my personal details?

Click on “my account” in the upper right side of the page and re-type the personal details you wish to change. Don't forget to click on the "save" button once introduced the correct data.

Once regsitered, how can I modify my personal details?

Click on “my account” and you will find here the option “modify”.

How can I pay?

We offer different payment methods like VISA, PAYPAL or Cash on delivery. The cash on delivery option is charged with 5,00 € in every delivery and is only available for deliveries in Spain.

How long does it take to receive my order?

Delivery in Spain takes 24/48 hours after placing the order, using the best shipping companies in the market (SEUR, STU, etc.)

The goods are sent on the same day the order took place if it has been confirmed before 5:30 pm. Otherwise it will be sent the next working day (consult Calendario Laboral de la Comunidad de Madrid).

Where will I receive my order?

In the delivery address you chose, excepting P.O. Box. Do not forget you have the option to chose a different delivery address from the personal one. This is very useful in case you want to make a gift, if you spend most of the time in the office or you just plan to be away from your home address for a while.

How are the cufflinks packed?

Every pair of cufflinks comes in a hard paper box with the Sologemelos logo. This packaging is valid both for offering the cufflinks or to store them.

The price on the web includes the whole pair or just one cufflink?

The price includes the pair of cufflinks (two cufflinks).

How much do you charge for delivery?

Delivery charges are different depending on the delivery address.

Next you can find the details:

Spain (Inland) 5,95€
Balear Islands – Mallorca 12,00€
Baleares – Other islands 16,50€
Canary islands 20,00€
Ceuta and Melilla 20,00€
Portugal 10,00€
Italiy 8,50€
France 20,00€
United Kingdom 20,00€

ALBANIA 52 €
ANDORRA 20 €
ARGENTINA 79 €
AUSTRIA 20 €
BELGIUM 20 €
BIELORRUSSIA 52 €
BOSNIA 52 €
BRAZIL 79 €
BULGARIA 24 €
COLOMBIA 79 €
CROATIA 52 €
CZECH REPUBLIC 24 €
DANMARK 20 €
ESLOVAKIA 24 €
ESLOVENIA 24 €
ESTONIA 24 €
FINLAND 20 €
FRANCE 20 €
GERMANY 20 €
GIBRALTAR 29 €
GREECE 20 €
HOLAND 20 €
HUNGARY 24 €
ICELAND 29 €
IRELAND 20 €
ISRAEL 71 €
LEBANON 71 €
LETONIA 24 €
LIECHTENSTEIN 29 €
LITHUANIA 24 €
LUXEMBURG 20 €
MACEDONIA 52 €
MAGREB 71 €
MALTA 24 €
MEXICO 65 €
MONACO 20 €
MONTENEGRO 52 €
NORWAY 29 €
POLAND 24 €
PORTUGAL 20 €
ROMANIA 24 €
RUSSIA 52 €
SAN MARINO 20 €
SERBIA 52 €
SWEDEN 20 €
SWITZERLAND 29 €
TURKEY 52 €
UCRANIA 52 €
UNITED KINGDOM 20 €
VATICAN 20 €

We ship to anywhere in the world, other countries, please check shipping costs.

How do I return a product?

In case you want to return a product, you have 3 working days from the delivery date. Contact our helpline (+34 91 591 91 92) and we will pick up the product where delivered. It is mandatory to show your purchase receipt as well as the document enclosed with it. You must return the unwanted items in their original condition. Delivery charges are not refund.